FAQ's

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Frequently Asked Questions

If you have other questions that are not on our FAQ list, feel free to contact us by email or social media.


We’ve been marketing and creating websites since 2005. During that time, we noticed that people tend to have the same questions when it comes to web design and development. To help answer those questions, we created this FAQ page for you.

If you have any questions that are not covered or would like to talk to someone more in depth please just reach out and we would be happy to help.

WEBSITE DESIGN & DEVELOPMENT

The short answer is it depends. If I said how much does a car cost it really depends what car you’re getting, how old it is, and what features it has. It’s the same with a website. Our website projects generally start at around £1800/ $2500 for a basic business sites and e-commerce or product directories and catalogs are more.

If you are a start-up or non-profit you maybe entitled to one of our grants as we want to support you!

When thinking about price the following areas are good indicators to have much a website will cost.

Functionality – What do you want your website to do? Is it just an online business card with contact forms, or is it more advanced? Do you need to take payments, manage subscriptions, or process large amounts of data?

Number of page – We do not bill by the number of pages like some other agencies. Our websites are normally built on a CMS, so adding pages is not a big task. However, we understand that a 5 page website and a 500 page website requires a different approach and will take different amounts of time and effort.

Design (Custom vs. Template) – Some people know exactly how they want their website to look. For this we go with a custom-built website option so we can create exactly what they want down to the last pixel. Others just have an idea for a business or brand with some rough guidelines and we can get away with using a template to cut down on time and cost.

Yes we can! We have a graphic designer on our team who would be more than happy to help you. However, this would not normally be included in the website quote so please check with us if you need a logo or a logo redesign.

To put it simply, it depends on what’s wrong with it. Feel free to reach out to us with specific issues and we will give you an estimate. Or if you are just having general issues and need a tune up, then we can give your website a full audit and service. 

You can find out more about our process on the process page.

Yes, you will own the website entirely. Once the site is live, you will be given full admin and ownership rights and you are free to have your own development team work on it. If you sell your business, the website goes with it. However, one legal technicality we cannot transfer ownership of proprietary code like WordPress (open-source), source code, and stock photos.

Awesome! We think it’s great that you have had a look at competitors to find inspiration on what is right for you. We will work with you to make sure your vision becomes a reality. However, we will not copy the website.

No, not at all. We hope you will be proud to have our branding on your footer but this is not a requirement.

Yes, from time-to-time our clients ask us to sign an NDA. This is not standard practice but we are happy to oblige. 

Yes, you are free to edit and change as much of the website as you want, with or without our help. It’s your website! We even offer training to show you how to edit basic areas of the site so you don’t have to call us every time you want a small tweak.

A CMS or content management does exactly what it says, it manages your content. In other words, it allows you to create posts and pages without knowing coding languages like HTML, CSS, or PHP. There are many CMS’s out there like WebFLow, Drupal, or Joomla. However, we prefer to use WordPress as its technology supports at least 35% of the web with 1.3 Billion sites (Netcraft 2020).

Yes! We understand that people have different skill levels and we want to empower you to be as independent as you want to be.

This varies from project to project. We can see if this is needed, but please make sure we are aware of this. If we are creating the content we always want input from you to make sure it suites your industry and brand as you are the expert in your field.

Yes, but we don’t. Most apps that are built are vanity projects and unless you have a returning user base, we wouldn’t suggest it. However, we have a few partners who we trust that we can connect you with.

Yes, but we don’t. To be honest most app that are built are vanity projects unless you have a returning user base we wouldn’t suggest it. However we have a few partners who we trust who can spin you up an app who we would be happy to introduce you to.

More Than Numbers to Us

We don’t just see you as a number, we take time to find out who you are and what you need us to do.

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WEB HOSTING & TECHNICAL QUESTIONS

Website hosting is a service that allows your website to be viewed online. We offer fast web hosting that is affordable.

A domain name is your address online. Normally it’s something like yourcompany.com or .co.uk. We always suggest that you buy your domain name and keep it under your control.

An SSL certificate allows your site to send data securely. It used to be just for online stores, but now it is a must-have for all sites. We offer free SSL with all our hosting packages.

Yes, you can buy your own web hosting but we always prefer to work on our own hosting. If you do have your own hosting just let us know during the discovery phase.

Yes! Mobile traffic is at a record high for most industries and that is not changing any time soon. Your website will be fully responsive on mobile and tablets. 

With our hosting we offer 99.9% uptime and we also add a CDN to make sure that even if there are major issues your site would still be live.

Working with the Nations

Here at Marketing the Change we are proud to be based in Liverpool while also having an impact on non-profits and companies across the world. If you are located in a country that we have yet to work in please drop us a message at info@marketingthechange.com or use our contact form to get a discount on our services.

 

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SEO & DIGITAL MARKETING QUESTIONS

Yes, but we have limited spaces right now. Please contact us to talk through any kind of social media marketing or paid social media adverts.

Yes, we offer PPC packages to suit many different industries.

SEO or Search Engine Optimisation is the process in which we make technical, contextual, and authority-based changes on and off your website to improve the keywords ranking in search engines like Google, Yahoo, Bing, and DuckDuckGo. That may sounds complicated, but it’s basically making changes to the site to make sure search engines like Google are getting the right signals so that it will show your website higher up on the search results.

We work very hard to make sure your site is Search Engine friendly. However we don’t control Google and we cannot guarantee that your website will show up on the first page for your keywords or phrases. If you ever see someone claim that There are many factors involved with Search Engine Optimization including who is linking to you, how often you add content, the websites code base and about 300 over ranking factors that we know of… 

Most search engines follow a similar pattern and what works well for one will also work well for the others. We also set additional webmaster tools to make sure search engines like Bing and Yandex get all the right signals from your site.

SEO is not a quick fix (If you need some quick wins maybe PPC is something worth looking at). We suggest about 4-6 months to start seeing a good amount of return on investment, however, every SEO improvement builds on what has been done before.

Testimonials & Reviews

We love partnering with our clients to provide the highest quality work. Here is some of the most recent feedback:

 

WEBSITE SPEED & MAINTENANCE QUESTIONS

In theory yes, however, getting your google score to 100% is not a helpful target. Focusing on both usability and the total load time of the site is key.

Yes, in most cases we can improve the load time of the site and the page speed score by quite a good amount especially if we know what previous work has been done on the site before.

Yes, but not all of these are errors in the traditional sense. We do focus on remove these red flags but some are just part of how your sites built.

Technology changes and so your website needs to change too. Without keeping your website up to date, you run the risk of errors occurring, being hacked, malware injections, or everything running slowly

Yes, we offer a few different care plans to make sure you are happy and your website is up to date

We offer basic training to help you change and update the content on your site. However if you want us to fix or change anything on the site let us know and we would be more than happy to help.

We offer basic training to help you change and update the content on your site. However if you want us to fix or change anything on the site let us know and we would be more than happy to help.

In todays world, cleaning hacked sites are part of our day to day work load. If your site has been hacked, we can clean it up. If you’re on one of our care plans then you are fully covered if anything does happen

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