Overview of WooCommerce Order Confirmation Page

The WooCommerce Order Confirmation Page, also known as the “Thank You” page, is the page that your customers see after they’ve made a purchase from your online store. It’s a super important part of the shopping experience because it confirms that the customer’s order has been received.

This page is not just about saying “Thank You” to your customers. It’s also a great opportunity to provide them with important information about their order, like the order number, the items they’ve purchased, and when they can expect to receive their order. Plus, it’s a chance to engage your customers further by showing them related products, offering special discounts, or asking them to sign up for your newsletter.

WooCommerce Order Confirmation Page

Customizing WooCommerce Order Confirmation Page

Why should you customize your WooCommerce Order Confirmation Page? Well, the default page is pretty basic. It does the job, but it doesn’t really take full advantage of the opportunity to engage your customers. By customizing the page, you can make it more useful and interesting for your customers, which can help increase customer satisfaction and boost your sales.

So, how do you customize your WooCommerce Order Confirmation Page? It’s actually pretty easy. You can use the built-in settings in WooCommerce, or you can use a plugin like WooCommerce Customizer. You can change the text, add images, include links, and much more.

There are many elements on the page that you can customize, including:

  • The order confirmation message
  • The order details
  • The customer details
  • The “Thank You” message
  • The upsell section

Improving the Customer Experience on Your WooCommerce Order Confirmation Page

The WooCommerce Order Confirmation Page is the last page your customers see after they’ve made a purchase. It’s a great opportunity to make a lasting impression and improve their shopping experience. Here are some things you can add to the page to make it even better:

Thank You Message: A personal thank you message can make your customers feel appreciated. You can even include their name in the message to make it more personal.

Order Summary: Make sure your customers know exactly what they’ve ordered. Include a list of the products they’ve bought, the total cost, and when they can expect to receive their order.

Customer Support Information: If your customers have any questions or issues, they should know how to get help. Include your customer support email, phone number, or a link to your contact page.

Related Products: Show your customers products that are related to what they’ve just bought. This can encourage them to make another purchase.

Discount Code for Next Purchase: Everyone loves a good deal. Offering a discount code for their next purchase can encourage your customers to shop with you again.

Social Media Links: Encourage your customers to connect with you on social media. This can help you build a relationship with them and keep them updated about new products or sales.

Remember, the goal is to make your customers feel good about their purchase and to make it easy for them to shop with you again. The better their experience, the more likely they are to become repeat customers.

What Not to Add to Your WooCommerce Order Confirmation Page

While it’s important to make your WooCommerce Order Confirmation Page helpful and engaging, there are a few things you should avoid adding to the page:

Too Many Ads: It’s okay to promote your products or offer special deals, but don’t go overboard with ads. Too many ads can be distracting and annoying, and it can make your page look cluttered.

Irrelevant Information: Keep the information on your order confirmation page relevant to the customer’s purchase. Adding unrelated information can confuse your customers and make your page look unprofessional.

Complicated Instructions: If you need to provide instructions, like how to use a product or how to return an item, keep them simple and easy to understand. Complicated instructions can frustrate your customers.

Negative Messages: Keep the tone of your order confirmation page positive. This is not the place to talk about potential problems or issues. You want your customers to feel good about their purchase.

Too Many Links: While it’s good to provide links to your social media pages or customer support, too many links can be overwhelming. Stick to the most important links to keep your page clean and easy to navigate.

Remember, the goal of your WooCommerce Order Confirmation Page is to confirm the customer’s order and make them feel good about their purchase. Keep it simple, relevant, and positive.

WooCommerce Order Confirmation Page UX

Step-by-Step Guide to Customize WooCommerce Order Confirmation Page

Step 1: Accessing WooCommerce Order Confirmation Page settings

To start customizing your WooCommerce Order Confirmation Page, you first need to access the settings. You can do this by logging into your WordPress dashboard, going to “WooCommerce”, and then “Settings”. From there, click on the “Emails” tab and then “Order Confirmation”.

Step 2: Customizing different elements of the page

Now, you can start customizing the different elements of the page. For example, you can change the order confirmation message to make it more personal, or you can add images to make the page more visually appealing. You can also add links to related products to encourage your customers to make another purchase.

Step 3: Saving and testing the changes

Once you’re happy with your changes, don’t forget to save them! Then, you should test the page to make sure everything looks and works the way you want it to. You can do this by placing a test order and checking the order confirmation page. If everything looks good, then you’re all set! If not, you can go back and make any necessary adjustments.

Advanced Customization and Troubleshooting

Advanced Customization Techniques

If you want to take your WooCommerce Order Confirmation Page customization to the next level, you can use something called “hooks”. Hooks are a way for you to change or add to the code of your WooCommerce site without messing up the original code. It’s like hanging a picture on a wall – the hook holds the picture, but the wall stays the same.

There are lots of different hooks you can use, depending on what you want to do. For example, there are hooks that let you add text or images to the top of the page, hooks that let you change the order details, and even hooks that let you add custom CSS to change the look of the page. You can find a list of available hooks in the WooCommerce documentation.

Common Issues and Their Solutions

Sometimes, you might run into some issues when customizing your WooCommerce Order Confirmation Page. But don’t worry, most issues have simple solutions:

  • Issue 1: Changes not reflecting on the page: If you’ve made changes but they’re not showing up on the page, it might be because your site is caching the old version of the page. You can fix this by clearing your site’s cache.
  • Issue 2: Broken layout after customization: If your page layout looks broken after making changes, it might be because there’s an error in your custom code. Check your code to make sure there are no missing or extra tags.
  • Issue 3: Customization causing site errors: If your site is showing errors after you’ve made changes, it’s likely that there’s an issue with your custom code. You can use a tool like PHP Code Checker to check your code for errors.


How to revert back to the default WooCommerce Order Confirmation Page?

If you want to go back to the default page, you can simply remove your custom code or disable your customization plugin. Then, clear your site’s cache to make sure the changes take effect.

Can I use a plugin to customize WooCommerce Order Confirmation Page?

Yes, there are many plugins available that can help you customize your WooCommerce Order Confirmation Page. Some popular options include WooCommerce Customizer and YITH WooCommerce Custom Thank You Page.

How to test the changes made to WooCommerce Order Confirmation Page?

The best way to test your changes is to place a test order on your site. This will let you see the order confirmation page just like your customers do. Make sure to check the page on different devices and browsers to make sure it looks good for all your customers.

Order Confirmation Page Support

Setting up your WooCommerce Order Confirmation Page can be a bit of a puzzle. There’s a lot to think about, from what to include to how to make it look good. But don’t worry, we’re here to help! If you’re having trouble setting up your WooCommerce Order Confirmation Page, or if you just have some questions, don’t hesitate to reach out to us. We’re always ready to lend a hand and make sure your online store is the best it can be. So why wait? Contact us today. We’re looking forward to helping you make your WooCommerce Order Confirmation Page awesome!

Josh Morley

I have been designing & marketing websites since 2013. I specialize not just in WordPress web design but also in online marketing. SEO, PPC, keyword research, link-building and most recently on lead acquisition for local businesses.

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